Vendor Account Audit
An independent, read of where your Amazon margin goes — and a plan to defend it.
The situation
Your true cost of trading with Amazon is hard to see
By the time margin pressure shows up in your customer P&L, it's already spread across trade terms, funding, replenishment, cost-to-serve and a long tail of chargebacks and shortages. Each looks small on its own. Together they can move your net margin by points — and because no single report shows the whole picture, the causes are hard to pin down.
Most teams reach for tactical fixes, or lean on an agency whose incentives point toward more spend, not more margin. The structural leaks stay where they are.
What we work through
An audit is a focused piece of analysis on your own account data. Together we work through:
- Trade terms — what you're funding, where terms have drifted over time, and how they compare to what's reasonable for a brand your size.
- Cost-to-serve — how your Pan-EU fulfilment, packaging and replenishment choices feed into margin.
- Deductions — the real pattern behind chargebacks, shortages and disputes, and which of them are contestable.
- Portfolio and pricing — where margin concentrates, where it erodes, and which lines are carrying the account.
What you walk away with
A clear deliverable your team can act on:
- A precise read of where your margin is going, quantified line by line.
- A prioritised list of what's realistically recoverable — and what isn't worth the effort.
- A concrete plan for recovering it, ready to take to internal stakeholders or run with support.
The way I work
Independent, so there's no incentive to steer you toward spend. Grounded entirely in your own account data. Confidential and covered by an NDA from the outset. The output is yours to keep and use, with or without further support. Most audits run over a few weeks from kickoff, depending on scope.
Who it's for
Most useful for brands doing significant volume with Amazon that suspect margin is leaking but can't yet see where — especially ahead of a negotiation or a strategic review.
The investment
Each audit is scoped to your account and priced accordingly — we agree the number once the scope is clear.